Captain Spins Privacy Policy
Table of contents
Personal data at Captain Spins is handled under general data protection principles, framed for players in New Zealand under New Zealand privacy law. The service is run by an offshore operator, and the account holder keeps rights of access and correction from the first sign-in onward. Captain Spins Casino NZ collects only the data an online casino needs to run an account, take payments and meet verification duties.
Categories of personal data
Several kinds of data arise around an online casino account, each with its own purpose. Registration data, payment data, verification documents and technical data are the main groups.
Registration data supplied by the player
Sign-up collects a contact address, a password, a full name, a birth date and a home address in New Zealand. These details identify the account holder, confirm adult age and allow the operator to contact the player about the account.
Documents sent before a payout
At the first withdrawal the operator requests a photo ID, a proof of address and a proof of the payment method. The documents are uploaded through the account area and are used to confirm identity and to prevent fraud, not for marketing.
Technical and play records
Records of sign-ins, devices, bets and cashier actions are created as the account is used. They support security checks, dispute handling and responsible gambling tools.
| Stage | Data | Purpose |
|---|---|---|
| Registration | contact address, name, birth date, address | account creation and age check |
| Cashier | payment instrument details | deposits and payouts |
| First withdrawal | identity and address documents | verification |
Parties that receive player data
Information reaches third parties only when the service depends on it. Payment processors handle transactions, game providers receive the technical information needed to run a round, and public bodies may request records where the law requires it.
Processors and game providers
Processors receive the payment details that a deposit or payout calls for, and nothing more. Game providers receive only the information needed to run a game.
Cookie use during a session
Session cookies keep the player signed in, and preference cookies remember settings such as layout. Cookies can be limited or deleted in the browser settings, although part of the cashier relies on them.
Marketing contact and consent
Promotional messages depend on the consent given at registration or later in the account settings. Account notices such as confirmations and security alerts are sent whatever the marketing choice.
Player rights under New Zealand privacy law
Under New Zealand privacy law, a person can ask what data is held, can request a correction of inaccurate data and can ask how it is used. The support team receives requests made under these rights.
Seeing and correcting held details
An access request is answered with a summary of the data held, and a correction follows once a detail is shown to be wrong. Changes to a name or a date of birth may need supporting documents.
Closing an account and keeping records
Closing an account does not erase every record at once, because gambling and anti-fraud rules require some data to be kept for a period set by law. Data outside such rules can be removed on request.
Escalating a data worry
A worry about data handling goes to the support desk first, and the desk forwards it to the responsible team. If the answer is not satisfactory, the account holder can approach the national privacy authority.
Protection of stored account files
Stored data is protected by an encrypted connection, access controls inside the operator and limits on who may view documents. The account holder adds a unique password, a locked device and sign-out after use on shared equipment.
A suspicious message that claims to come from the casino is best checked against the official address before any details are entered at Captain Spins. After a device is lost, the password is changed from another one, and the support desk can look at recent account activity.
Passwords are best kept out of notes and message threads, and a password manager is a sensible aid for those who use many accounts. Activity that the account holder does not recognise is reported to the support team at once, so that access can be checked and the password changed.
Conclusion: data handling in short
Captain Spins collects registration, payment, verification and technical data for defined purposes, shares it only with partners that need it and keeps it for the period required by law. Account holders can ask for access, correction and answers through the support desk, and the safeguards cover both the connection and the stored records.
Cookie and marketing choices stay in the hands of the player. A regular look at the account settings keeps contact preferences in line with what the player wants.